Whether you are researching a stay near Shepherds Bush tube station or need a reliable base for an event at Wembley Stadium, this guide consolidates verified contact details, guest feedback, and transport connections for the property known both as Hotel Shepherds Bush London and Bush Hotel. We draw on booking platform listings, review aggregators, and official social profiles to give you a clear, fact-checked picture before you book.
Last checked: 2026-07-20
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Phone: +44 (0) 203 026 3770 · Email: sales@bushhotel.co.uk · Reception hours: 24-hour reception · Air conditioning: Available
How we researched this guide
Last checked: 2026-07-20.
Sources reviewed: Booking.com listing, TripAdvisor reviews, Hotels.com user feedback, HotelsCombined aggregator, Facebook business page.
What we did not do: We did not conduct an on-site visit, interview hotel staff, verify prices independently, or confirm the star rating beyond aggregator listings.
Hotel Shepherds Bush London at a glance
- 21-bedroom contemporary boutique hotel (TripAdvisor)
- 24-hour front desk, café/bar, and air conditioning confirmed across platforms (TripAdvisor)
- 15 metres from Shepherds Bush tube station, per guest reviews (Hotels.com)
- Check-in from 14:00, check-out until 11:00 (Booking.com)
| Detail | Value |
|---|---|
| Address | 11-12 Poplar Mews, Shepherd’s Bush, London, W12 7JS |
| Phone | +44 (0) 203 026 3770 |
| sales@bushhotel.co.uk | |
| Reception hours | 24-hour reception |
| Air conditioning | Available |
| Check-in | 14:00 (2:00 PM) |
| Check-out | 11:00 (11:00 AM) |
| Number of bedrooms | 21 |
| Hotel type | Contemporary boutique |
Hotel Shepherds Bush London reviews
The property carries a solid aggregate of 2,853 traveller reviews on HotelsCombined, which may indicate sustained booking activity. TripAdvisor describes it as a “contemporary boutique” hotel with 21 bedrooms, 24-hour reception, café/bar, and room service seven days a week — a level of service more associated with larger chains than a small independent.
Guest reviews on Hotels.com repeatedly highlight two features: the proximity to the tube — one guest wrote it is “literally round the corner (15 metres) from the tube stop to get to the centre” — and the comfort of the rooms. Another Hotels.com reviewer noted “comfortable beds & rooms with good air conditioning.” Staff attentiveness and room cleanliness also appear consistently in summary impressions across platforms.
Two reviewers mentioned the nearby market and food options as a bonus. One Hotels.com guest specifically cited a “great location” with a market nearby and plenty of food options.
The pattern that emerges: Guest feedback often converges on location convenience and room comfort as the hotel’s strongest assets, with the 24-hour reception and air conditioning providing practical reassurance for late arrivals and warm-weather stays.
Hotel Shepherds Bush London to Wembley Stadium
Shepherds Bush Station (Zone 2) is served by the Central line and London Overground. For Wembley Stadium, the direct route uses the tube: take a Central line train east to Oxford Circus, then switch to the Jubilee line towards Stanmore and alight at Wembley Park. The total journey time is roughly 35–45 minutes depending on connections.
An alternative is the London Overground from Shepherds Bush to Willesden Junction, then a change for the Bakerloo line to Wembley Central — this adds about 10 minutes but avoids the Central line. Driving distance between the hotel’s location on Uxbridge Road and Wembley Stadium is approximately 5.5 miles (8.9 km). Parking near the stadium is limited and priced dynamically for events.
The hotel’s position 15 metres from the station entrance, as described by a Hotels.com reviewer, means you can be on a train within two minutes of leaving the lobby.
The bottom line: For match-day or concert travel, the tube via Oxford Circus is the most reliable option; the hotel’s station proximity minimises pre-transit time.
Hotel Shepherds Bush London restaurant
The hotel itself operates a café/bar with room service available seven days a week, per its TripAdvisor profile. However, its setting on Poplar Mews at the edge of Uxbridge Road puts it within a short walk of Shepherd’s Bush Market and a dense strip of international eateries.
Within a five-minute walk: Korean BBQ, Lebanese meze bars, Turkish grill houses, and several Italian trattorias line Uxbridge Road. The Westfield London shopping centre, accessible via a 10-minute walk or one tube stop, adds a food court and dozens of sit-down restaurants across cuisines — from Japanese ramen to premium steakhouses.
Guest reviews on Hotels.com note “plenty of food options” immediately around the hotel, corroborating the market as a convenient source for both takeaways and casual dining.
The implication: While the hotel’s own dining is limited to a café/bar, the surrounding neighbourhood effectively functions as the property’s “restaurant” offering, with variety and pricing to suit most budgets.
Dorsett Shepherds Bush London
The Dorsett Shepherds Bush, located on Shepherds Bush Green, is the most commonly compared alternative. With 317 rooms, it is significantly larger than the 21-bedroom Hotel Shepherds Bush London. Its amenities include a sauna, spa/wellness centre, gym, and free Wi‑Fi — a broader facilities set than the smaller boutique offers. Dorsett also features meeting rooms and Jin Bar, a cocktail lounge.
A notable operational difference: check-in at Dorsett begins at 15:00, one hour later than the Hotel Shepherds Bush London’s 14:00. For travellers arriving on early flights or trains, that earlier check-in slot matters. Conversely, Dorsett’s 15:00 policy aligns with its larger-scale operations and deeper cleaning turnaround.
HotelsCombined shows Hotel Shepherds Bush London averaging $186/night, with some rooms found as low as $77. Dorsett’s average nightly price sits in a similar band, though precise figures were not available in the source set for direct comparison.
The trade-off: Hotel Shepherds Bush London offers earlier check-in, a more intimate setting, and direct tube proximity; Dorsett provides a full-service hotel experience with wellness amenities and bar space.
Property specifications
| Specification | Hotel Shepherds Bush London | Dorsett Shepherds Bush |
|---|---|---|
| Room count | 21 | 317 |
| Check-in | 14:00 | 15:00 |
| Reception | 24-hour | 24-hour |
| Air conditioning | Available | Available |
| Highlight feature | 15m from tube station | Spa, sauna, gym, Jin Bar |
Pros and cons
Pros
- Check-in from 14:00 (earlier than nearby competitors)
- 24-hour reception and room service
- 15 metres from Shepherds Bush tube station
- Air conditioning available throughout
- Surrounded by market and diverse dining options
Cons
- No on-site spa, gym, or fitness facilities
- Limited to 21 rooms — smaller than many alternatives
- No dedicated restaurant (café/bar only)
- Parking not confirmed at the property
- Review volume of 2,853 is modest next to larger chain hotels
Best for which travellers?
- Business travellers: 24-hour reception and early check-in suit irregular schedules; café/bar and room service cover late meeting needs.
- Couples: The boutique scale and tube proximity make it a practical base for exploring central London without staying in a tourist corridor.
- Budget-conscious visitors: Rooms on HotelsCombined from as low as $77/night place it below many central London options; the market nearby provides affordable meals.
- Families: Larger groups may find the 21-room inventory tight, but the location adjacent to Westfield and the tube reduces transit fatigue with children.
Location and getting there
The hotel is situated at 11-12 Poplar Mews, which runs off Uxbridge Road in Shepherds Bush, within the London borough of Hammersmith and Fulham. Shepherds Bush Station (Central line, Overground) is approximately 15 metres from the building, as confirmed by a Hotels.com reviewer. Heathrow Airport is reachable via the Piccadilly line from Hammersmith (one stop on the Overground or a 15-minute walk) or by taxi in about 40 minutes. Paddington Station is 15 minutes via the Bakerloo line from nearby stations. For readers comparing similar London hotels, the City London Hotel Review provides additional perspective on central accommodation options.
Sample stay: Wembley match day
Arrive at the hotel around 13:30. With check-in from 14:00, you can drop bags immediately. Grab a quick meal at one of the Uxbridge Road kebab houses or the market stalls (5 minutes walk). Head to Shepherds Bush station by 16:30, take the Central line to Oxford Circus, switch to the Jubilee line to Wembley Park — total travel time roughly 35–40 minutes. After the match, the return route is the reverse; the last trains from Wembley Park run past 01:00 on event nights. Back at the hotel by 23:30, the 24-hour reception means no rushing.
If the event ends late, the café/bar can serve a nightcap or snack via room service.
Alternatives to consider
Dorsett Shepherds Bush: As detailed earlier, offers spa, gym, and 317 rooms — better for guests wanting full-service amenities. Check-in later at 15:00.
K West Hotel & Spa: Located on Richmond Way, about 12 minutes walk from the hotel. Features a spa, gym, and restaurant but generally higher nightly rates and no direct tube proximity matching the 15-metre claim of the Bush Hotel.
Lancaster Court Hotel: Another London boutique option; see our Lancaster Court Hotel Review for details on location, parking, and pricing.
Our pick: When to choose Hotel Shepherds Bush London
For value seekers who prioritise tube proximity, early check-in, and 24-hour reception over on-site spa and gym facilities, this property delivers a practical balance. The ability to be on a Central line train within two minutes of leaving the hotel — confirmed by guest reviews — makes it a strong choice for travellers who plan to be out exploring or attending events. The $77–$186/night range on HotelsCombined places it competitively within the Shepherds Bush accommodation market.
Best for: Value seekers, travellers needing 24-hour reception, visitors to Wembley Stadium.
“‘contemporary boutique’”
– Tripadvisor listing, platform description
“‘literally round the corner (15 metres) from the tube stop to get to the centre.’”
– Hotels.com reviewer, guest reviewer
For a budget-friendly alternative on the same road, consider the Star Hotel Hammersmith, which offers easy access to both Heathrow and central London.
Frequently asked questions
What is the contact number for Hotel Shepherds Bush London?
The property can be reached at +44 (0) 203 026 3770, and the email address is sales@bushhotel.co.uk.
Does Hotel Shepherds Bush London have air conditioning?
Yes. The property is listed with air conditioning on TripAdvisor, Hotels.com, and its Facebook business page. One Hotels.com reviewer specifically described “comfortable beds & rooms with good air conditioning.”
What are the check-in and check-out times?
Check-in is from 14:00 (2:00 PM) and check-out until 11:00 (11:00 AM), as listed on Booking.com. This is one hour earlier check-in than the nearby Dorsett Shepherds Bush (which starts at 15:00).
Are there restaurants within walking distance?
Yes. Shepherd’s Bush Market and Uxbridge Road offer Korean, Lebanese, Turkish, Italian, and other cuisines within a five-minute walk. Westfield London shopping centre (10 minutes walk or one tube stop) has a food court and dozens of sit-down restaurants.
What is the difference between Hotel Shepherds Bush London and Dorsett Shepherds Bush London?
Hotel Shepherds Bush London is a 21-room boutique property with check-in from 14:00, while Dorsett Shepherds Bush has 317 rooms, a spa, sauna, gym, and Jin Bar but a later check-in of 15:00. Dorsett is a full-service hotel; the Bush Hotel is more compact and transport-focused.
This guide is based on publicly available booking and review data as of June 2025. Prices and availability change; always confirm directly with the property or booking platform before reserving.